WorkEdge is a digital resource platform designed for solopreneurs, freelancers, and career professionals. We provide high-impact tools, templates, eBooks, and strategies to help you scale your business and accelerate your career growth.
How do I receive my purchase?
Since all our products are digital, delivery is instant. Immediately after purchase, you will receive an email with a download link. You can also access all your files at any time by logging into your account and visiting the “My Downloads” section.
Do you ship physical products?
No. WorkEdge is a 100% digital marketplace. We do not sell or ship physical books, CDs, or merchandise. All materials are provided as downloadable files (PDF, Excel, Notion links, etc.).
Can I edit the templates?
Yes! Most of our resources (like Notion dashboards, Excel sheets, and Canva social media kits) are designed to be fully customizable. You can adapt them to fit your specific brand or personal needs.
Do the products expire?
No. Once you purchase a digital product, you have lifetime access to the file versions you downloaded. We recommend saving a backup copy to your personal drive immediately after downloading.
Do these products work on Mobile/Tablet?
Yes. You can view eBooks (PDF) and access Notion templates on any mobile device. However, for complex Excel spreadsheets, we strongly recommend using a Desktop or Laptop for the best experience.
I forgot my password. How do I reset it?
Go to the “My Account” page and click on the “Lost your password?” link. Enter your registered email address, and we will send you a link to create a new password immediately.
Can I change my email address after purchase?
For security reasons, users cannot change their registered email address themselves. If you need to migrate your purchases to a new email (e.g., you changed jobs), please contact support, and we will manually update your account.
How do I delete my account?
If you wish to close your account, please email support@workedge.work. Please note that deleting your account will permanently remove your access to all past downloads and purchase history.
Do you offer consulting or coaching services?
Yes, we offer select strategy sessions for business automation and digital growth. Please visit our “Services” page or contact us directly to inquire about availability.
Can I share the product with my team or friends?
No. Your purchase grants you a Single-User License. This means the product is for your personal use only. Sharing, reselling, or distributing the files to others is a violation of our terms and intellectual property rights. If you need a license for your entire team, please contact us for Enterprise Pricing.
Can I use these templates for my clients?
Yes! You can use our templates (e.g., Social Media Kits, Notion Dashboards) to manage your clients’ projects or create work for them. However, you cannot sell the template itself to your client as a standalone product.
Do you offer "White Label" or "Resell Rights" (PLR)?
Unless explicitly stated in the product description, we do not offer Resell Rights. You cannot buy our eBooks or templates and resell them on your own store or website.
Payment & Billing FAQs
What payment methods do you accept?
We accept all major secure payment methods, including:
Absolutely. We use industry-leading encrypted payment gateways (like Razorpay/Stripe) to process transactions. WorkEdge does not store your card details or banking information on our servers.
Can I get a GST invoice for my business?
Yes. If you are a business customer and need a GST invoice for tax purposes, please enter your GST number at checkout. You will receive a compliant tax invoice via email along with your order confirmation.
What is your Refund Policy?
Due to the digital nature of our products, all sales are final. We do not offer refunds once the files have been downloaded or accessed, as they cannot be “returned.” Please read the product description carefully before purchasing.
What if I accidentally paid twice for the same item?
If you made a duplicate purchase due to a technical glitch, please email us immediately at support@workedge.work with your order details. We will verify the transaction and process a refund for the duplicate charge within 5-7 business days.
My download link isn't working. What should I do?
Don’t worry! Occasionally, browser settings or firewalls can block downloads. Try these steps:
Check your spam/junk folder for the email.
Try downloading from a different browser or device.
If it still doesn’t work, contact our support team, and we will manually send you the files.
Technical Support & Troubleshooting
I didn’t receive my order confirmation email. What do I do?
First, please check your Spam, Promotions, or Junkfolders. Automated emails often get filtered there. If you still cannot find it after 10 minutes, please log in to your account on our website. Your download links will always be available under the “My Account” > “Downloads” section.
The file I downloaded says it is "Corrupted" or won't open.
This usually happens if the download was interrupted. Please try the following:
Delete the file and try downloading it again using a different browser (e.g., Chrome instead of Safari).
If it is a .ZIP file, ensure you have fully extracted the folder before trying to open the files inside.
If the issue persists, contact support@workedge.work with your Order ID, and we will email you a fresh copy.
How do I open a .ZIP file?
Many of our product bundles are compressed into .ZIP format to make downloading faster.
Windows: Right-click the file and select “Extract All.”
Mac: Double-click the file, and it will automatically unzip into a folder.
Mobile: You may need a free app like “Files by Google” or “iZip” to extract the files on your phone.
I reached my "Download Limit." What does this mean?
To prevent piracy and link sharing, our system limits the number of times a single link can be clicked (usually 5-10 times). If you have reached this limit but lost your files due to a computer crash, please email support, and we will reset the limit for you.
